Welcome To AlternativesEAP
Everyone will more than likely have to deal with a difficult customer at one time or another. While anyone can work with easy people, it takes a real professional to be successful with difficult or challenging customers. If you can navigate these situations successfully things are less likely to escalate so it benefits you, the customer and your organization. During this telelclass participants will learn some strategies that will help them work with challenging customers, so even difficult situations can turn into win-win situations.
You may think you'll be happy if something big happens, like you lose weight, or receive a sizable amount of money, or get a better job. Certainly your sense of wellbeing may improve temporarily, but for a profound shift into thriving to occur you may be surprised to learn what it takes. Gallup's comprehensive study of people in more than 150 countries revealed five universal, interconnected elements that help us enjoy each day and get more out of life: Career Wellbeing, Social Wellbeing, Financial Wellbeing, Physical Wellbeing and Community Wellbeing. Find out three ways to boost your wellbeing in each of these areas.